CI-VIL-I-TY (Noun) – 1. Professional behavior and polished demeanor 2. Courtesy and politeness in behavior or speech
We all have difficulty remembering names; especially if we are in contact with large groups of people. Remembering someone’s name makes them feel special. There is no sweeter word to a person’s ear than their own name. Learning effective ways to remember names gives you the competitive edge.
A handshake conveys critical information. Learning how to pick up on 
handshaking cues can help you adjust your demeanor or sales presentation. It can be quite an eye opener to find out what your handshake is saying about you!
handshaking cues can help you adjust your demeanor or sales presentation. It can be quite an eye opener to find out what your handshake is saying about you!
People have a need to be seen and heard. Eye contact is a form of acknowledgment. It says: “I see you. You are important”. Knowing what eye contact is suitable and when to use it can make or break a deal.
You only have 5 seconds to make a first impression. Confidence attracts. When you feel insecure it makes others around you feel uncomfortable. A confident professional attracts customers like honey. Body language, professional image, and specific civil behaviors and phrases can all give you the advantage.
