Product Purchase Policies and Procedures
Any Civility Consulting media or print product (e.g. CDs, books, programs, etc.) in its original condition may be returned to Civility Consulting for a full refund or exchange within thirty (30) days from the original purchase. The original receipt or online order number is required for all returns and exchanges.
A missing item or damaged product fee of 15% will be applied to any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition). Any product that is returned without promotional item(s) included with the original transaction (e.g., Special Report, promotional CD) will have the value of the promotional item deducted from the refund amount.
All electronically distributed products (e.g. ebooks, software, online video and audio, etc.) are a non-refundable purchase.
Purchases made through third-party vendors (e.g. Amazon, etc.) are subject to that vendor’s specific return and billing policies. In these instances, you must contact the vendor directly for support and inquiries regarding their policies.
Civility Consulting reserves the right to refuse any return.
*Policies may change without prior notice. For further information, please call 512-329-2012.
Civility Consulting (CivilityConsulting.com, FindLoveIn5.com. LiveTheConfidentLife.com, TheConfidenceQueen.com) is committed to safeguarding the privacy of our customers’ personal data. We use your email and occasionally your telephone number exclusively to communicate with you regarding your order. We will never distribute your personal information to other companies for use in mailing lists, surveys or any other purpose.
Communications from any of the .com sites
We send to all of our users our exclusive Newsletters, which alerts you to new features and products as well as special offers and services available on our site. We do not share your personally identifiable information with any third parties in connection with our Newsletter or offers.
If you are already receiving the Newsletter and you want to unsubscribe, you can simply follow the “Edit Your Subscriptions” links at the bottom of each edition.
CivilityConsutling.com reserves the right to communicate with you from time to time about important administrative, policy, legal, credit card, and billing matters, which will affect your use of our web sites, including without limitation any alleged violations of our Terms of Service. These communications are mandatory.
Uses of Personal Information
If you have provided us your consent, we will use the information we have collected about you in five ways:
- To send personalized, targeted information that we think our users will find relevant;
- To include targeted advertising within such messages;
- To send promotions and coupons based on the user’s interests;
- To contact the user for feedback and surveys; and
- To send the user other information about CivilityConsulting.com.
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third-parties if we are required to do so by law or we believe that such action is necessary:
To comply with legal process such as a search warrant, subpoena or court order;
To protect the company’s rights and property;
To investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
To protect against misuse or unauthorized use of our web site and/or the CivilityConsulting.com service; or
During emergencies, such as when we believe someone’s physical safety is at risk.
Use of “Cookies”
“Cookies” are a type of information that is stored on your hard drive via your web browser. The “cookies” that CivilityConsulting.com uses do not contain any personal data such as credit card information, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.
However, you should have the option of disabling “cookies” through your browser. This is a function of your computer, so the manner in which to turn the “cookies” off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the “cookies” we will not be able to personalize your experience with us at CivilityConsulting.com nor can we guarantee a complete login, registration or shopping experience.
Sale of Assets
When you place orders for purchased products or access your payment information, we use an advanced encryption technology known as Secure Socket Layer (SSL) to protect the storage and transfer of your data from unauthorized parties. While on a secure page, such as our registration form, a lock or key icon appears on the bottom of your web browser.
In addition to our online security efforts, we take steps to protect your personal data offline, as well. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Employees are granted access on a need-to-know basis (for example, our billing clerk or a customer service representative). Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
CivilityConsulting.com main servers are operated from a dedicated Internet hosting facility with state-of-the-art physical security features If you have any questions about the security at our website, you can send an email to Customer Service.
Easy Digital Downloads
We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.
Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).