Richard A Gibson – Jan Goss – Leading With Life

Richard (Rick) Gibson

Inventor and Technology Leader for 40 years

Richard is a technology pioneer who established himself in the industry when key punch cards were used to deliver instructions to computers. He worked on the earliest mainframes, the initial portable microcomputers, and the first desktop PCs. His expertise has been seminal in the expansion of technology across the globe.

During the past 16 years Richard has led international teams of professionals at Compaq/Hewlett Packard, resulting in stronger eCommerce strategies, exponential sales growth, and increased marketing exposure. He actively promoted collaboration in the development and execution of online purchasing solutions that resulted in higher customer satisfaction, engagement, and sales. Richard managed large-scale global product releases that translated business objectives into tangible results, ensuring product features and functionality achieved targeted objectives for quality improvement and technological advancement.

Richard Gibson is the “Father of Business Advantage” for Small and Medium Business eCommerce

Richard is now partnering with Ron Klein, THE GRANDFATHER OF POSSIBILITIES™, to improve the lives of people with visual impairments. The ELI system uses a smart phone and coded adhesive labels to allow for easy identification of objects within one’s environment. He is working to expand the usage of the ELI label for both public and private groups using the latest cloud technologies.

Richard and his wife Jan reside in Austin, Texas. Together they work with entrepreneurs and inventors to support their intellectual property and product creations and assist in getting these to market. Richard and Jan help clients analyze their business models and overcome challenges, providing them with answers and solutions for taking their ventures to the next level.

Richard (Rick) Gibson

Austin, Texas 78738

512-903-9603

mrrickgibson@outlook.com

Career Highlights

The one key take-away for me was the foundational process of demonstrating credibility which is the key to gaining others’ acceptance and support of the team as I am dependent upon others for success. My personal and professional credibility ultimately determines how people respond to me and how effective I will be as a leader.

Credibility consists of trust, authenticity, transparency, listening, being responsive and words of affirmation. Of all of these, trust is the most critical driver as the basis for honest and straightforward communications to stakeholders and the teams.

Personal and professional credibility determines how people respond to you and how effective you will be as a leader. My team observes words and actions. As a leader, I understand that I am working for the team objectives and goals and I must continually reinforce them in both words and actions.

Creating a positive environment includes working with team members to create the ground rules (a playbook) in expectations regarding performance, accountability, decision-making and problem resolution. This also includes mentoring my team in how to effectively address issues and the importance of communication.

Addressing issues and actions are part of the daily balance to support keeping the team moving forward. I work hard to insulate the team from interference from a variety of sources to ensure that the team receives the visibility and creates and environment that supports their empowerment. Communications is critical to reach consensus in the project goals and objectives. My team’s success and failures are the responsibility of my leadership.

Credibility is the actions in alignment with communication that supports the successful results which drives results towards the expected outcome of the project and the team.

Summary of Qualifications

40+ years of a diversified background:

Focused leader, recognized for delivering superior results.
Well qualified executive with over 25 years of experience managing high level corporate global operations.
Increased competitive advantage to customers and enhanced customer satisfaction and retention by providing a high-quality user experience. Revenue increased from $100 million to $2.1 billion in 2 years resulting in becoming a top ten site for online sales in North America.
Build–Grow-Develop – Successfully created and led teams of (30-150) business and IT professionals to strengthen a mature online strategy that continue to evolve resulting in continuous sales growth and increased marketing exposure.
Lead/Partner with business, marketing, developers and designers globally in branding and marketing the development and execution of online strategies.
Confident communicator, capable of building lasting relationships with senior management of clients, partners and vendors. Increased collaboration across the organization in the development and execution of online purchasing solutions resulting in increased customer satisfaction, customer engagement and sales. (Increase direct sales of 65% over 2 years)
Engage actively in speaking and participating in conferences, webinars and other forums implementing best practices and trends in web and mobile technologies including media-driven branding and presence.
Well versed in presentations, accustomed to addressing clients, vendors, partners, shareholders and corporate board of directors.
Visionary, with track record for finding innovative ways to grow revenue and increase margins. Aligned vision and unified execution across business and IT teams by leveraging standardization of eCommerce tools and delivery strategies and restructuring the transactional online business project roadmap.
History of success, leading initiatives for sales, marketing, advertising and product management in revenue creation and generation.
Known for managing turnaround projects with 100% success rate.
Expertise in the web analysis and deployment of eCommerce solutions.
Managed multi-million dollar budgets with full P&L responsibility. Directed the semi-annual and annual individual performance reviews and active mentoring.
Championed the development and implementation of strategic plans and innovative marketing ideas.

With Civility Consulting, I have been working with entrepreneur clients who desire to communicate a consistent and memorable brand to the marketplace, build an inviting and collaborative company culture and create an extraordinary customer experience. When your brand, company culture and client experience are congruent, or integrated, we call that integrity. We exist to support integrity in the marketplace. Our focus is on sustainable success. We are interested in creating systems that put practical skills in place to create success for a lifetime.

Professional Experience

May 2015 – Present

Co-Founder/Inventor at Envision ELI – Your Personal Identifier

Now partnering with Ron Klein, THE GRANDFATHER OF POSSIBILITIES, creator of the credit card magnetic stripe validating system, on a patent to improve the lives of people with visual impairments. The ELI system uses a smart phone and coded adhesive labels to allow for easy identification of objects within one’s environment. We are working to expand the usage of the ELI label for both public and private groups using the latest cloud technologies.

ELI’s primary mission is to help the visually impaired people on identifying their daily routine objects in order to provide them with better conditions and to become independent.

Eli Technology is a framework that connects all consumers in a very simple and unique way. YOU are the Innovator!

Eli functions by scanning either specially coded Envision ELI QR Codes and/or UPC Bar-codes,

using any smartphone. We Empower Manufacturers, Organizations and Individuals the Ability to

Control the User Experience with Your Branding!

March 1999 – May 2015

Compaq / Hewlett-Packard

Led organization in sales and revenue growth through building strategic alliances that create viable projects with new and existing customers in global eCommerce for 15 years. Managed a 30-100-person team of delivery managers, project managers and consultants, including global business management as well as recruiting, performance reviews, and compensation evaluation. Experience running success programs for SaaS businesses with experience in software sales and Customer Success.

Created and executed strategy that produced direct online sales growth in 2000-2002 at 1000%. Revenue increased from $100m to $2.1b in 2 years resulting in becoming a top ten site for online sales in North America from #110 through building relationships internally and externally with customers.

Created and Managed the Office of Release Management (PMO) and all the activities of large releases within virtual teams that required coordination in all aspects of a product releases.
Managed activities of large global releases and managed virtual teams that required coordination in all aspects of large product releases. “Release management is the increasing tendency for systems/software to be constructed as an integrated ‘system of systems’, assembled from pre-existing, independently produced, and independently released systems. In these situations, accurately managing horizontal dependencies among the systems is critical to the successful deployment of the system of systems. This new process will support our ability to manage a release across geographically dispersed teams when many assets are required to support development changes that must be implemented together.” Our effort is resulting in improved global customer satisfaction and utilization with integration into the Supply Chain delivery.
Lead teams in consolidation of 85 data centers worldwide into six larger centers located in three U.S. cities: Atlanta, Georgia, and Houston and Austin, Texas.
Led the day to day management of data center implementations, release management, managed ticketing system for internal and external issues and responsiveness, fail-over and redundant server planning, managed dev-ops teams globally. Ensured technical compliance with internal and external SLA’s uptime, data retention, SOX, and security teams.
Serving on Lean Six Sigma team to improve standards and quality in data center management and automation.
Collaborate with business to develop and prioritize product features across business and IT teams
Create an optimized product roadmap based on a complicated web (systems, budgets, schedules, business milestones, inter-related initiatives, etc.) of dependencies
Owned the eCommerce solution from perspective of a contributor to the business bottom line. Use data and metrics to define up-sell/cross-sell opportunities, perform analysis to find marketing opportunities, and help refine the overall sales strategy for eCommerce.
Translate customer and business needs into requirements in an agile setting
Developed roadmaps by identifying new business segment functionality, quality improvement initiatives, technological engineering advancement, and competitor match and advantage.
Engineered features based upon customer feedback, competitor analysis, and input from internal sources such as sales, support, operations, product marketing and web analytics.
Defined and translated business objectives into business requirements that help ensure the product features and functionality defined achieve the targeted objectives.
Led direct report teams in all disciplines in the organization. 2014 CEO Leadership Award Winner. Grew this presence to 120+ countries in several languages. Led content personalization and tracking capability that allowed portal to deliver personalized content.

Prior to 1999

Applications Director – Metropolitan Transit Authority – Houston
Oil and Gas Product Development Director – Oracle Corporation – Denver
Product Management – Innovative Business Solutions – Denver
Corporate Program Management – Ladd Petroleum Corporation (General Electric Affiliate) – Denver
Senior Consultant – Partner – Berger and Company Consulting – Denver
Sr. Consultant – Bonner and Moore Engineering – Houston

Personal

Eagle Scout and Order of the Arrow National Leadership

Education

Colorado Tech University – BSBA (Business Management and IT Leadership) – Summa cum Laude

Certifications and Awards

2014 HP CIO Excellence Leader

Fraud Management program honored with Innovator Award (Application Development Trends Magazine)

Lean Six Sigma

Certified Systems Professional (CSP)

Certified Management Professional (CMP)

Envision ELI’s mission is to help the visually impaired people on identifying their daily routine objects in order to provide them with better conditions and to become independent. ELI is a personal assistant for the visually impaired that help identify objects. This is done using a set of adhesive labels that the user can stick on anything and, using the app, record a voice message that will be played anytime the user points the mobile device to it. The labels can be re-recorded anytime.

STORE ANYTHING-ANYTIME IN REAL-TIME USING ELI LABELS™.
With the Benefit of Secured Simplicity

EVERY PRODUCT, IDEA, AND SERVICE HAS A STORY. LET ELI TECHNOLOGY™ DELIVER YOURS

IN AN INSTANT, ELI TECHNOLOGY™ DELIVERS UP TO 10 LIGHTENING FAST, INTERACTIVE, AND EXCITING EXPERIENCES FOR YOUR CUSTOMERS

DELIVER ALL YOUR MARKETING MATERIALS INTO THE PALM OF YOUR CUSTOMERS HAND

WITH ELI TECHNOLOGY™ YOU NOW HAVE THE POWER TO CONTROL THE USER EXPERIENCE WITH OUR PATENT-PENDING INNOVATIONS

Today, most bar-codes or QR code scanning apps take the users to Google when scanning a product and even show your competitors products and pricing. Change the cycle today, with an ELI Code™ you create your customer’s experience by choosing from multiple capabilities: Access websites, videos, audio, images, PDF, and personalized text. These innovative functions will motivate users to scan the ELI Codes™. Now you can have ALL these capabilities on a single ELI Code™ Bar-Code.